Searching the logs, top tip to reduce the export size, always specify the URI you are interested in, it makes following the log much, much easier! Search-CsClsLogging -Pools -OutputFilePath c:\temp\mobile.log -Uri -MatchAny I attempted to sign in from mobile to capture some logs. I decided that I would run CLS Logging and trace the authentication, so from a Front End Start-CsClsLogging -Pools -Duration 00.00:02 -Scenario Authentication Complete HTTP headers:\r\n Pragma: no-cache Troubleshooting the issue with the old Lync Connectivity Analyzer suggested that something wasn’t quite right with the authentication process via the autodiscover web serviceĪutodiscover: SendRequest(): the URL couldn’t be connected. The message received on the mobile client Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.On a migration recently we moved a bunch of users from Skype for Business On-Premises to Microsoft Teams Only, leaving behind Enterprise Voice users for the time being.ĭuring this interop period it is required that both EV and Teams users can join Skype for Business meetings hosted by the remaining on-prem users until such time as Teams meetings take over.Īfter moving several users, reports came in that Teams Only people could not sign in to Skype for Business using the mobile app to join a Skype meeting, but where able to sign-in using the Skype desktop client. This may not be who you purchased the Poly device from. If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. Available End User Poly services offerings are detailed here In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.Įnd Customers are usually unable to open a ticket directly with Poly support. Question : How can I troubleshoot simple Skype for Business, Office365 or Teams issues? Is this a day 1 issue or when and why has this started? For the VVX300 the latest approved software is UC Software 5.9.5įor both issues, we would need to at least see some sort of log.
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